Frequently Asked Questions
Where is The Crystal Room located?
The Crystal Room is centrally located between Chicago and Minneapolis in beautiful Wisconsin Dells.
Can you describe The Crystal Room?
The Crystal Room uses Vintage Elegance as inspiration for its decor. The newly renovated room is accented by crystal chandeliers, an embossed ceiling and an antique Brunswick bar. The double-sided Fieldstone fireplace makes a beautiful backdrop for photos. There is a grand staircase, private restrooms, and elevators.
What are your room rental fees?
$1,000, which includes use of all items listed under Room Rental Fees listed on previous page.
Do you have minimums?
We have a $4,000 minimum on Saturday evenings.
What if I have a discount/promotion?
All discounts/promotions must be presented at the time of booking. They must be written into or initialed by the Group Sales Director on the original contract. Buffalo Phil’s coupons are not accepted.
What happens if I cancel?
If a group cancels, your down payment will not be refunded. Cancellations 90 days or less to the event will result in the loss of 50% of the estimated revenue. The Crystal Room will be held for one hour after the designated arrival time. If contact with the group can’t be established within this grace period, the event will be considered canceled.
How do I book?
When you are ready to let us take care of the planning, contact Group Sales by calling 608-253-2202 or emailing groups@buffalophilsgrille.com. An event contract will be e-mailed, once the contract is signed & down payment has been made, you are booked!
What is your capacity?
The Crystal Room can accommodate up to 300 guests.
Is outside catering allowed?
No. The Crystal Room will customize a menu just for you to work around your budget and special needs.
Can I bring my own cake?
We do allow cake to be brought in from a licensed bakery.
Do you offer tastings?
Yes! When you book a group of 50 or more, you will have the opportunity to taste up to two of the entree selections. Tastings must be booked through Group Sales.
Can you explain selections & counts?
Your group will be billed based on the actual number of meals served or the number of your final guest count, whichever is greater. If a final guest count is not submitted one week before the event, the highest number on the contract will be used. We will prepare 3% over your final guest count, but you will not be charged unless they are served. Coded place cards or colored meal tickets are required if multiple plated entrees will be served.
Can I take the leftover food?
No food or beverage, other than a bakery cake, may be taken from The Crystal Room in any type of take-out container.
What is your decoration policy?
Decorations are only allowed on tables, the bar & the floor. You may not attach items to the walls or ceiling. Candles are allowed but must be placed in a glass holder in which the flame is lower than the holder. You may not scatter any items such as, but not limited to, confetti, sequins, rice, etc. All decorations must be approved by Group Sales one week before the event. You may be permitted to decorate the room, if available, the evening prior, or the morning of your event. Availability will be dertermined one week before the event.
What about service charges & taxes?
The service charge is 18% & sales tax is 6.75%. The service charge is applied to the total bill (food, beverage, equipment, services & misc.) & is taxable. All groups requesting a tax exemption must submit a State of Wisconsin tax exemption form with tax number & must pay with the organization’s check or credit card.
